To check the status of your cryptocurrency deposit:
- Log in to the app or web platform.
- First go to ‘Reports’, and then choose ‘Funds history’
- Find the transaction, filtering by type and time period using the dropdowns.
You’ll see one of the following statuses applied to your transaction:
Pending
Your transaction has been acknowledged, and is awaiting blockchain confirmations and third-party security checks.
Approval
Your transaction has sufficient blockchain confirmations, and is pending final approval.
Processed
Your funds have been successfully deposited to your trading account.
Declined
Your transaction wasn’t accepted, possibly due to network issues.
Blocked
Your transaction didn’t pass the approval stage
Click or tap the transaction, then the ‘Show in blockchain’ button to find in-depth information about your transaction status.