If you’re experiencing issues with your cryptocurrency deposit, consider the following steps:
- Check the status of your transaction: ensure that your transaction has been successfully initiated from your wallet or exchange. Depending on network congestion, it might take some time for the transaction to be processed and confirmed on the blockchain.
- Check the status of the blockchain network: network congestion or delays can affect the speed at which your transaction is confirmed. Visit a reliable blockchain status monitoring site to check if the network is experiencing issues, such as high traffic or delays.
- Check the deposit address: ensure that the deposit address you used is correct and matches the one provided on our platform. Mistakes in entering the deposit address can lead to a permanent loss of funds.
- Check the token type: confirm that the cryptocurrency token you sent is supported by the deposit address you used. Sending an unsupported token or a token on a different blockchain (eg, sending an ERC-20 token to a BEP-20 address) will result in a loss of funds.
Note: If you send a different token or the same token on another blockchain (network) to the given deposit address, these funds will be lost permanently. Always double-check the details before confirming the transaction.