How can I cancel a pending withdrawal?

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To cancel a pending withdrawal, please follow the steps below.

Web version:

1. On the main page of the platform, locate and click on 'Pending withdrawals'
2. From the list of pending withdrawals, select the specific withdrawal you want to cancel
3. Click on the 'Cancel withdrawal' option associated with the selected withdrawal

Alternatively, you can follow this method:

1. Click on 'Deposit'.
2. A pop-up will appear, suggesting to cancel the existing pending withdrawal.
3. Confirm the cancellation to proceed.

App version:

1. Open the app and go to the 'Account' section.
2. Under the 'Payments' or 'Withdrawals' section, you will find 'Pending withdrawals'.
3. Click on the pending withdrawal you wish to cancel.
4. Select the 'Cancel withdrawal' option to finalise the cancellation.

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