Why has my account has been suspended?

Have more questions? Submit a request

The most common reason is that we are yet to receive all the requested documents to verify your account.

To see what documents are still required for your account, please visit 'My requests' on the left-hand side of the web trading platform or from the 'Account' menu on the app.

If your account has already been verified and is now suspended please contact our customer support team by email at support@capital.com or using online chat.

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