Why has my account been blocked?

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There are a few reasons that your account may have been blocked. Here are the most common ones.

  • Below age requirements: you must be at least 18 years old to trade on Capital.com, and meet your local jurisdiction’s requirements.
  • Unsupported region: our services are available in more than 180 countries. If you can’t choose yours while onboarding, we don’t currently operate in your region.

If the reasons above don’t apply to you but your account is blocked, please email us at support@capital.com.

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